Terms and Conditions

TERMS, CONDITIONS, AND PRIVACY POLICY FOR ONLINE CHAT SERVICE

Last Revised: July 12, 2012

This document (the “Policy”) is an agreement between you and HAVEN, and describes the terms and conditions governing your use of this interactive service and the websites associated with it (collectively, “Online Chat”) and your relationship with HAVEN and its contractors, agents, vendors, related entities, donors, or representatives, including but not limited to iCarol (all of which will be referred to collectively in this document as “HAVEN”).

Online Chat Is Not Advice

Your participation in Online Chat, including any communication made to you through Online chat, is not medical care, counseling, therapy, treatment, or legal advice. HAVEN is not responsible for any decisions or results of the decisions that you make while, as a result of, or after participating in Online Chat. This includes whether you choose to seek or not seek professional medical or psychiatric care, or to modify or terminate specific treatment that you currently are receiving based on the information provided by this service. Online Chat should not take the place of seeking personalized advice from a medical or legal professional.

Information We Collect About You and How We Collect It

We may collect several types of information from and about users of Online Chat, including information:

• by which you may be personally identified, such as name, postal address, e-mail address or telephone number (“personal information”);
• that is about you but individually does not identify you, such as basic demographic information; and/or
• about your internet connection, the equipment you use to access Online Chat and usage details.

We collect this information either directly from you when you provide it to us, or automatically as you navigate through Online Chat. Information collected automatically may include usage details, IP addresses and information collected through cookies, web beacons, and other tracking technologies.

Information You Provide to Us. The information we collect on or through Online Chat may include:

• Information that you provide by filling in online forms.
• We may also ask you for information when you request a referral for additional services from HAVEN or a third party, or when you report a problem with Online Chat.
• Records and copies of your correspondence (including e-mail addresses), if you contact us.
• Your responses to surveys that we might ask you to complete for research or quality assurance purposes.

Although we limit access to certain pages and features, please be aware that no security measures are perfect or impenetrable.

Usage Details, IP Addresses, and Cookies

As you use Online Chat, we may automatically collect certain information about your equipment, browsing actions and patterns, including:

• Details of your visits to Online Chat, including traffic data, location data, logs and other communication data and the resources that you access and use on Online Chat.
• Information about your computer and internet connection, including your IP address, operating system and browser type.

The information we collect automatically is statistical data, and does not identify any individual. It helps us to improve Online Chat and to deliver a better and more personalized service by enabling us to:

• Estimate our audience size and usage patterns.
• Store information about your preferences, allowing us to customize Online Chat according to your individual interests.
• Speed up your searches.
• Recognize you when you return to Online Chat.

The technologies we use for this automatic data collection may include:

• Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of Online Chat. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to Online Chat.
• Flash Cookies. Certain features of Online Chat may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from and in Online chat. Flash cookies are not managed by the same browser settings as are used for browser cookies. For information about managing your privacy and security settings for Flash cookies, see Choices about How We Use and Disclose Your Information.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

• To present Online Chat and its contents to you.
• To provide you with information, products or services that you request from us.
• To fulfill any other purpose for which you provide it.
• To notify you about changes to Online Chat or any products or services we offer or provide though it.
• To assist in the provision of emergency services when circumstances warrant.
• To allow you to participate in interactive features of Online Chat.
• In any other way we may describe when you provide the information.
• For any other purpose with your consent.

Disclosure of Your Information

We may disclose aggregated information about our users without restriction. We may disclose personal information that we collect or you provide as described in this Policy:

• To our subsidiaries
• To contractors, service providers and other third parties we use to support our operations and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
• To fulfill the purpose for which you provide it.
• To assist in the provision of emergency services when circumstances warrant.
• For any other purpose disclosed by us when you provide the information.
• With your consent.

We may also disclose your personal information:

• To comply with any court order, law or legal process, including to respond to any government or regulatory request.
• To enforce or apply our terms of use and other agreements, including for billing and collection purposes.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of HAVEN, our clients or others.

Choices About How We Use and Disclose Your Information

You are ultimately responsible for choosing how much personal information to provide us in connection with Online Chat. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe’s website. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly. If you do not wish to provide certain information that we directly request from you, you may choose to decline our request. If you do not wish to risk the collection and/or disclosure of your information as described above, you may choose not to use Online Chat.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at:

HAVEN
PO Box 431045
Pontiac, MI 48343
248-334-1284

Third Party Websites and Links

Through Online Chat or related websites, HAVEN may provide links or referrals to outside agencies located in various communities with the goal of helping families find the resources they need. Our provision of such information does not constitute endorsement, sponsorship, or recommendation of the information or services found on any of these third party sites. HAVEN makes no guarantees as to the accuracy or quality of the information found on third party websites. Should you choose to rely on any information located on these third party websites, you do so at your own risk.

Age Requirement

Online Chat is not intended for children under 13 years of age. No one under age 13 may provide any information through Online Chat. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information through Online Chat. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at 248-334-1284.

Changes to This Policy

HAVEN may from time to time make additions or alterations to this Policy. These changes will be displayed here, and will be effective once posted. We ask that you check this Policy regularly. This Policy may only be amended in writing by a newer policy document posted by HAVEN on the Online Chat website or other related website. The Policy may not be amended by an Online Chat representative during the course of an interaction with an Online Chat user.

General Disclaimer of Liability

HAVEN DISCLAIMS ALL WARRANTIES, EITHER EXPRESSED, IMPLIED, OR OTHERWISE. YOUR USE OF ONLINE CHAT IS AT YOUR SOLE RISK. IN NO EVENT SHALL HAVEN (AS DEFINED ABOVE) BE LIABLE FOR ANY DAMAGES (INCLUDING, WITHOUT LIMITATION, INCIDENTAL AND CONSEQUENTIAL DAMAGES, PERSONAL INJURY/WRONGFUL DEATH, LOST PROFITS, OR DAMAGES RESULTING FROM LOST DATA OR BUSINESS INTERRUPTION) RESULTING FROM THE USE OR INABILITY TO USE ONLINE CHAT OR THE CONTENTS, INFORMATION OR SERVICES AVAILABLE ON OR THROUGH ONLINE CHAT.

HAVEN makes no guarantee that the Online Chat website or related resources will be free of viruses, spyware, or other destructive material, and HAVEN is not liable for any damage to any hardware or software device, or for any inconvenience or difficulty, caused by use of such resources. Your sole remedy against HAVEN for dissatisfaction with Online Chat or any content thereon is to stop using Online Chat.

Enforceability

If any provision of this Policy is held to be unenforceable for any reason, this will not affect any of the other provisions, which shall remain in full force and effect. This Policy shall be governed by the laws of the United States of America and the State of Michigan. Any action arising from the use of Online Chat shall be brought in a court of competent jurisdiction and venue in the counties of Oakland or Wayne, Michigan.

By starting the chat program, you are verifying that you are at least 13 years old.