Chats are generally conducted between 8:00 a.m. and 10:00 p.m., Monday through Friday, and 11:00 a.m. and 7:00 p.m. on Saturdays. The Toll-Free Crisis Line is available 24 hours a day, 7 days a week if immediate help is needed.
Chats are generally conducted between 8:00 a.m. and 10:00 p.m., Monday through Friday, and 11:00 a.m. and 7:00 p.m. on Saturdays. The Toll-Free Crisis Line is available 24 hours a day, 7 days a week if immediate help is needed.
TERMS, CONDITIONS, AND PRIVACY POLICY FOR ONLINE CHAT SERVICE
Last Revised: July 12, 2012
This document (the “Policy”) is an agreement between you and HAVEN, and describes the terms and conditions governing your use of this interactive service and the websites associated with it (collectively, “Online Chat”) and your relationship with HAVEN and its contractors, agents, vendors, related entities, donors, or representatives, including but not limited to iCarol (all of which will be referred to collectively in this document as “HAVEN”).
Your participation in Online Chat, including any communication made to you through Online chat, is not medical care, counseling, therapy, treatment, or legal advice. HAVEN is not responsible for any decisions or results of the decisions that you make while, as a result of, or after participating in Online Chat. This includes whether you choose to seek or not seek professional medical or psychiatric care, or to modify or terminate specific treatment that you currently are receiving based on the information provided by this service. Online Chat should not take the place of seeking personalized advice from a medical or legal professional.
We may collect several types of information from and about users of Online Chat, including information:
We collect this information either directly from you when you provide it to us, or automatically as you navigate through Online Chat. Information collected automatically may include usage details, IP addresses and information collected through cookies, web beacons, and other tracking technologies.
Information You Provide to Us. The information we collect on or through Online Chat may include:
Although we limit access to certain pages and features, please be aware that no security measures are perfect or impenetrable.
As you use Online Chat, we may automatically collect certain information about your equipment, browsing actions and patterns, including:
The information we collect automatically is statistical data, and does not identify any individual. It helps us to improve Online Chat and to deliver a better and more personalized service by enabling us to:
The technologies we use for this automatic data collection may include:
We use information that we collect about you or that you provide to us, including any personal information:
We may disclose aggregated information about our users without restriction. We may disclose personal information that we collect or you provide as described in this Policy:
We may also disclose your personal information:
You are ultimately responsible for choosing how much personal information to provide us in connection with Online Chat. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe’s website. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly. If you do not wish to provide certain information that we directly request from you, you may choose to decline our request. If you do not wish to risk the collection and/or disclosure of your information as described above, you may choose not to use Online Chat.
To ask questions or comment about this privacy policy and our privacy practices, contact us at:
HAVEN
PO Box 431045
Pontiac, MI 48343
248-334-1284
Through Online Chat or related websites, HAVEN may provide links or referrals to outside agencies located in various communities with the goal of helping families find the resources they need. Our provision of such information does not constitute endorsement, sponsorship, or recommendation of the information or services found on any of these third party sites. HAVEN makes no guarantees as to the accuracy or quality of the information found on third party websites. Should you choose to rely on any information located on these third party websites, you do so at your own risk.
Online Chat is not intended for children under 13 years of age. No one under age 13 may provide any information through Online Chat. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information through Online Chat. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at 248-334-1284.
HAVEN may from time to time make additions or alterations to this Policy. These changes will be displayed here, and will be effective once posted. We ask that you check this Policy regularly. This Policy may only be amended in writing by a newer policy document posted by HAVEN on the Online Chat website or other related website. The Policy may not be amended by an Online Chat representative during the course of an interaction with an Online Chat user.
HAVEN DISCLAIMS ALL WARRANTIES, EITHER EXPRESSED, IMPLIED, OR OTHERWISE. YOUR USE OF ONLINE CHAT IS AT YOUR SOLE RISK. IN NO EVENT SHALL HAVEN (AS DEFINED ABOVE) BE LIABLE FOR ANY DAMAGES (INCLUDING, WITHOUT LIMITATION, INCIDENTAL AND CONSEQUENTIAL DAMAGES, PERSONAL INJURY/WRONGFUL DEATH, LOST PROFITS, OR DAMAGES RESULTING FROM LOST DATA OR BUSINESS INTERRUPTION) RESULTING FROM THE USE OR INABILITY TO USE ONLINE CHAT OR THE CONTENTS, INFORMATION OR SERVICES AVAILABLE ON OR THROUGH ONLINE CHAT.
HAVEN makes no guarantee that the Online Chat website or related resources will be free of viruses, spyware, or other destructive material, and HAVEN is not liable for any damage to any hardware or software device, or for any inconvenience or difficulty, caused by use of such resources. Your sole remedy against HAVEN for dissatisfaction with Online Chat or any content thereon is to stop using Online Chat.
If any provision of this Policy is held to be unenforceable for any reason, this will not affect any of the other provisions, which shall remain in full force and effect. This Policy shall be governed by the laws of the United States of America and the State of Michigan. Any action arising from the use of Online Chat shall be brought in a court of competent jurisdiction and venue in the counties of Oakland or Wayne, Michigan.
By starting the chat program, you are verifying that you are at least 13 years old.
